30-Day Functional Exchange Policy

At DMV Appliances Outlet, we want you to feel confident about your appliance purchase. Our appliances are inspected and function tested before being offered for sale, and eligible purchases are protected by our 30-Day Functional Exchange Policy.

When Does the 30-Day Period Begin?

The start of your 30-day exchange period depends on how you receive your appliance:

• Delivery Orders: The 30-day period begins on the date the appliance is delivered.
• Customer Pickup Orders: The 30-day period begins on the date the appliance is purchased/picked up.

Your receipt, order information, or delivery record may be used to verify the beginning of the 30-day period.

What Is Covered?

If an eligible appliance experiences a functional or mechanical problem that prevents it from operating as intended under normal household use during the 30-day period, contact DMV Appliances Outlet as soon as possible.

Examples of potentially eligible functional problems include:

• Appliance will not power on or operate properly
• Refrigerator is not cooling properly
• Washer is not completing its normal wash cycle
• Dryer is not heating or operating properly
• Range or oven is not heating properly
• Dishwasher is not completing its normal cycle

DMV Appliances Outlet may troubleshoot, inspect, test, or otherwise evaluate the appliance to determine the cause of the problem and eligibility for an exchange.

How Does an Exchange Work?

If an appliance qualifies under the 30-Day Functional Exchange Policy, DMV Appliances Outlet will work with you to select an available replacement appliance of comparable type and value.

Because our inventory changes frequently and many appliances are individually inventoried, the exact same brand, model, color, features, or cosmetic condition may not always be available.

If you select a replacement appliance that costs more than the original appliance, you will be responsible for the price difference.

What Is Not Covered?

The 30-Day Functional Exchange Policy does not cover:

• Cosmetic imperfections that were disclosed, photographed, or visible at the time of purchase
• Scratches, dents, discoloration, or other cosmetic conditions that do not prevent normal operation
• Damage occurring after delivery or customer pickup
• Damage caused during transportation performed by the customer or another third party
• Improper installation or connection
• Incorrect electrical, gas, water, drain, or ventilation connections
• Misuse, abuse, neglect, or accidental damage
• Unauthorized modification, disassembly, or repair
• Normal maintenance, cleaning, or routine wear
• Problems caused by the customer’s home, utilities, electrical system, plumbing, gas supply, ventilation, or other conditions outside of the appliance

Cosmetic Condition

DMV Appliances Outlet sells appliances that may include new, scratch-and-dent, refurbished, and used inventory.

Depending on the condition of the appliance, cosmetic imperfections may be present. We make reasonable efforts to photograph and disclose notable cosmetic imperfections before purchase.

Cosmetic imperfections that do not interfere with the normal operation of the appliance are not considered functional failures under the 30-Day Functional Exchange Policy.

Please review the appliance’s condition information and all available photographs before purchasing.

How to Request an Exchange

If your appliance experiences a functional problem during the applicable 30-day period, contact DMV Appliances Outlet promptly.

Please have the following information available:

• Customer name
• Receipt or order number
• Appliance brand and model
• DMV Appliances inventory number, if available
• Description of the problem
• Photos or video showing the issue, when applicable

Our team may request additional information or evaluate the appliance before approving an exchange.

Refunds & Change-of-Mind Returns

The 30-Day Functional Exchange Policy is not a 30-day money-back guarantee or change-of-mind return policy.

The policy applies to eligible appliances experiencing qualifying functional problems during the applicable 30-day period.

Customers should confirm the appliance’s dimensions, condition, specifications, fuel type, electrical requirements, connections, and other relevant information before purchasing.

Extended Warranty Options

Extended warranty protection may be available for qualifying appliances through our partner warranty vendors.

Extended warranties are separate from DMV Appliances Outlet’s 30-Day Functional Exchange Policy and are subject to the terms, conditions, coverage limits, exclusions, claim procedures, and other requirements established by the applicable warranty provider.

Ask our team about extended warranty options available for your appliance, or read more on our Warranty & Protection page.

Questions or Need Assistance?

If you experience a problem with your appliance, contact DMV Appliances Outlet as soon as possible so our team can assist you.

DMV Appliances Outlet
8794A Sacramento Dr, Alexandria, VA 22309
Phone: 703-622-7755
Email: dmvapplianceoutlet@gmail.com
dmvappliances.com

This policy does not limit any rights or remedies that may be available under applicable law.