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Yes. Unless a listing says otherwise, the photos show the actual appliance you are purchasing, not a generic manufacturer image. Every unit has its own DMV inventory number, so you can match what you see to what you buy.

Eligible appliances are protected by our 30-Day Functional Exchange Policy. If an appliance develops a qualifying functional problem within 30 days, contact us and we will evaluate it. If it qualifies, we will work with you to select an available replacement of comparable type and value. The 30 days begin on the delivery date for delivered appliances and on the purchase/pickup date for customer pickups. This is an exchange policy, not a money-back guarantee or change-of-mind return policy. Read the full policy.

Yes. Our appliances are inspected and function tested before they are offered for sale.

Every appliance we sell is labeled with one of four conditions. New is a new, unused unit. Scratch & Dent is new or otherwise specified, with cosmetic imperfections. Refurbished is previously owned/used and serviced or repaired as needed. Used is previously owned/used, inspected and tested.

Optional extended warranty protection may be available on qualifying appliances through our partner, CPS Protection Plans. Extended warranties are separate from our 30-Day Functional Exchange Policy, and coverage, exclusions and claims are governed by the warranty provider’s terms. Ask us about the options for the appliance you are considering, or see Warranty & Protection.

Within the 30-day period, contact us first so we can evaluate the problem under our 30-Day Functional Exchange Policy. After the 30 days, if you purchased an extended warranty and it is active, follow the warranty provider’s claim procedures. If you are not sure how to start a claim, contact us and we will help point you in the right direction. It helps to have your receipt or order number, the brand and model, the inventory number, a description of the problem, and photos or video if possible.

Yes. Local delivery is available across Washington, DC and much of Northern Virginia and Maryland. See our Service Areas page for the towns and cities we deliver to.

Haul-away of your old appliance is included with all deliveries. Let us know when you schedule your delivery.

We make reasonable efforts to photograph and disclose notable cosmetic imperfections before purchase, so please review the condition information and all photos on the listing. Cosmetic imperfections that were disclosed, photographed, or visible at the time of purchase, and that do not affect normal operation, are not considered functional failures under the exchange policy.

Call us at 703-622-7755 or email dmvapplianceoutlet@gmail.com. Please include your name, your receipt or order number, the appliance brand and model, and its DMV inventory number if you have it.